Refund Policy
At SWI SOFTWARE, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.
1. Return Window
You may request a return or exchange within [15] days of the delivery date. Items returned after this window may not be eligible for a refund.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and in the same condition you received it.
- In its original packaging, with tags attached (if applicable).
- Accompanied by proof of purchase (order number or receipt).
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Perishable goods (e.g., food, flowers)
- Personal care or hygiene items
- Digital products or downloadable software
- Items marked “final sale” or “clearance”
- [Add other category-specific exclusions]
4. How to Start a Return
To initiate a return:
- Email us at [support@swisoftware.com] with your order number and reason for return.
- We’ll confirm your eligibility and provide return instructions (and a prepaid label, if applicable).
- Pack the item securely and ship it to the address provided.
5. Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Please note that your bank or card issuer may take additional time to post the refund.
| Scenario | Outcome |
|---|---|
| Item unused, within return window, original condition | Full refund |
| Item damaged/missing parts due to customer | Partial refund (case-by-case) |
| Return outside the window | Not eligible |
| Item damaged or incorrect on arrival | Full refund or free replacement |
6. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. To request an exchange, contact us at [support@swisoftware.com.
7. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within [7] days of delivery with photos of the item. We’ll arrange a replacement or full refund at no additional cost to you.
8. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable, except where required by law.
9. Late or Missing Refunds
If you haven’t received a refund after the timeframe above, first check your bank account again, then contact your card issuer — it may take time before your refund is officially posted. If you’ve done this and still have not received your refund, contact us at [support@swisoftware.com].
10. Contact Us
SWI SOFTWARE
Email: support@swisoftware.com
Address: Rajaji Nagar Bengaluru
Phone: +91,9986170602
